BenefitsMe Tires FAQs

Buying Tires

How do I find the right tires for my vehicle?You can easily find the right tires by entering your vehicle's make, model, and year on our website. We'll provide a list of compatible tires based on your vehicle's specifications.

I don't know my tire size. What should I do?Simply enter your vehicle's make, model, and year on our website, and we'll generate a list of tires that are perfectly compatible with your vehicle's specifications. You can refine your search by using our filters within the search results. For example, if you prefer a certain brand or require a specific performance category, only those search results will be shown. From there you can read complete product descriptions, tire reviews, tire specs and warranty information.

What is included in the price of the tires?The price of the tires includes the cost of the tires and installation. Shipping and taxes are calculated at checkout.

What type of tire is best for my driving conditions?The best tire for you depends on your typical driving conditions. All-season tires are a great all-around option, while winter tires are designed for icy and snowy conditions. Performance tires are ideal for enhanced handling and speed, and off-road tires are built for rugged terrain. Our website offers filters to help you choose the best option for your needs.

Installation

Where can I get my tires installed?During checkout, you can choose to have your tires delivered directly to one of our trusted local installers. You'll be able to schedule an installation appointment at a time that works best for you.

How do I cancel or reschedule my installation appointment?If you need to cancel or reschedule your installation appointment, please contact our Treadsy Tires Customer Service (1-888-575-3851) immediately.

Shipping

How long does it take for tires to arrive at the installer? Shipping times vary depending on your location and the availability of the tires. Typically, it takes 1 - 3 business days for your tires to arrive at your selected installer.

Is it possible to have my order shipped to my home or business address?There is no option to ship tires to your home or business address. We currently ship orders exclusively to our trusted network of local installers. By choosing one of our vetted installers, you ensure a seamless experience with guaranteed installation rates that you pay at checkout. This not only saves you time but also gives you peace of mind knowing your tires will be expertly installed by professionals who meet our high standards.

Customer Service

How do I contact Customer Support for Tires?

Our Treadsy Tires Customer Service is available:

Please call: 1-888-575-3851Monday - Friday8am - 8pm EST

Email:benefitsme@treadsy.com

What should I do if I have a problem with my order?

If you encounter any issues with your order, such as receiving the wrong tires or damaged products, please contact our Treadsy Tires Customer Service (1-888-575-3851) immediately. We will assist you in resolving the issue as quickly as possible.

Returns & Exchanges

Can I return or exchange my tires?Tires are not eligible for return or refund. Because of this, installation services are also non-refundable. Please double-check your selection before completing your purchase.

Tire Warranties

Who Handles Tire Warranties?

Tire warranties are offered directly by the tire manufacturer. They determine the terms of coverage and whether a claim is approved. Treadsy and BenefitsMe do not provide tire warranties. For the most accurate and up-to-date information, please visit the manufacturer's website.

What's Covered Under the Warranty?

Tire warranties typically cover manufacturer defects and tread life mileage. Some manufacturers may also offer road hazard warranties, which cover damage caused by potholes, nails, or debris.

How Long Are My Tires Covered?

How Long Are My Tires Covered? Tire manufacturer warranties may vary by brand and model, and may have coverage up to six years from the date of purchase or the until the tire tread is worn down to 2/32 of an inch, whichever comes first. The warranty may cover mileage up to 80,000 miles and generally expires when the tread is worn down to 2/32 inches. Please refer to the tire warranty before purchase for important specific coverage details.

What's Not Covered Under Warranty?Issues such as accidents, misuse, improper tire maintenance, vehicle condition, or vandalism may not be covered. These conditions may vary by brand and model. Please refer to the tire manufacturer warranty before purchase.

How do I submit a warranty claim?

1. Collect important information about your tires and the issue you're experiencing. This includes:

• Your BenefitsMe confirmation email (required).•• Photos of the defect or damage, such as bubble, cracks, tears, nails or punctures (optional).• Details and receipts for any repairs or services completed on your vehicle (optional).• If you have already replaced the tires, please include the receipt for the installation of the new tires (optional).• Once you have collected the above information, please complete the Tire Inspection Form to start a new warranty claim.

Tire warranties are exclusively provided by the tire manufacturer. The manufacturer determines if a warranty claim is accepted or denied. Lowes does not provide tire warranties.2. Know the processTire warranties are provided solely by the tire manufacturer, who is responsible for evaluating and deciding whether a warranty claim is approved or denied. BenefitsMe does not provide tire warranties.

To start a new warranty claim, please fill out the Tire Inspection Form. Once your claim is submitted and reviewed, one of our Customer Champions will contact you within 5 business days.